What are the responsibilities and job description for the Service Advisor position at Nelson Tire LLC?
Description
Are you ready to join a dynamic team? In sharing a common goal of providing exceptional service to our customers, we know it happens when each employee feels valued, respected and engaged in contributing to the success. With a strong reputation for our family values and operational ethics, we are eager to add more team members that enjoy this type of environment and want to grow with us.
This position is a great blend of counter sales and support and hands-on support.
If you...
1) possess a passion to excel in providing superior customer service
2) are naturally mechanically inclined
3) enjoy a fast-paced retail environment with hands-on opportunities
General job duties include:
- Greet customers in a timely and professional manner
- Discuss automotive services to satisfy the customer by learning about their needs
- Complete work orders and recommend products and automotive maintenance services to customers
- Build relationships with customers by communicating with them regarding the service of their vehicle
- Schedule appointments for customers, and inform customers when their repair is complete either in person, or by phone
- Support shop team by providing technician skills as needed and trained
We offer...
- Stable work hours
- Competitive pay
- 401(k) savings plan with company match
- Paid Time Off
- Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
- A great team to work with and a company with upward mobility
Requirements
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Associate’s Degree or equivalent experience
- 3 years of related automotive experience, with 2 years retail experience preferred
- Proficiency using computers/POS system
- Effective communication with customers and team members working toward building long-term relationships based on trust and integrity
- Ability to plan and prioritize work efficiently while upholding excellent quality standards.
- Superior customer service skills
