What are the responsibilities and job description for the Service Center Manager position at Nelson Tire LLC?
Description
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Center Manager is responsible for overseeing all aspects of operations. This role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates efficiently. The Manager is pivotal in creating an environment that fosters teamwork, efficiency, and customer satisfaction. Our managers are to be engaged in the community and ready to foster, build, and maintain positive relationships with our customers, partners, and staff.
RESPONSIBILITIES to include, but are not limited to:
- Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality.
- Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff to cover business hours adequately while managing labor costs.
- Customer Service: Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues to maintain the store's reputation.
- Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services. Collaborate with the marketing team to promote the service center's offerings and specials.
- Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers. Ensure the availability of tires and auto parts for various services.
- Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability. Oversee billing, invoicing, and cash flow.
- Compliance and Safety: Ensure compliance with all legal and regulatory requirements. Maintain a safe and healthy work environment by enforcing safety standards and protocols.
- Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards.
- Training and Development: Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service.
Requirements
- Valid driver's license and acceptable driving record required.
- Educational Background: High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred.
- Proven experience in retail management, preferably in the automotive or tire industry. Experience in customer service and team management.
- Strong leadership and people management skills, excellent customer service skills, effective communication and negotiation skills, and proficiency in financial management.
- Comprehensive and solid understanding of automotive repair services, tire products, and industry trends.
- Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus.
We offer:
- Paid time off
- Stable working hours
- Excellent Training – with opportunities for training and career advancement
- Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
- Competitive wages
- 401(k) savings plan with company match
