Financial Aid Service Specialist

 

Institutional Mission: 

Nelson University exists to equip students spiritually, academically, professionally, and cross-culturally for their God-given careers and callings.  

 

Overview: 

The Financial Aid Service Specialist supports the Christian culture of Nelson by providing financial aid support at the front desk by greeting guests, answering incoming calls, responding to incoming email, answering a variety of student financial questions, processing incoming forms, troubleshooting student accounts and assisting with reports and other duties as assigned by the Senior Director of Financial Aid. 

 

Major Responsibilities: 

•         Represent the Christian culture of the University to students, employees and guests 

•         Greet and answer questions from guests that enter the financial aid office 

•         Answer a high volume of phone calls and respond to student questions 

•         Answer incoming email that is sent to the generic financial aid email group 

•         Provide general application counseling and help with financial aid processing and awarding 

•         Send out daily correspondence regarding missing financial aid documents and award letters 

•         Evaluate incoming financial aid documents and distribute to the correct team member 

 

 

Qualifications:  

•            Faith, service and lifestyle that meets University expectations (See IPM sections: “Statement of Core Values,” “Doctrinal Statement,” “Christian Standards,” “Lifestyle Standard.”) 

•         Ability to accurately and efficiently process financial aid applications 

•         Ability to serve students and their financial needs with courtesy 

•         Ability to protect the privacy of student records 

•         Willingness to learn multiple federal, state, institutional, and external aid program guidelines and procedures and comply with each 

•         Ability to work together with a team 

•         Good communication skills 

•         Ability to multi-task 

•         Ability to remain calm, focused and friendly during stressful times of the school year 

•         Skilled in Microsoft Office 

•         Available to work overtime during peak times of the school year 

 

Complete the fields to the right of this screen under “Apply here”.  These fields contain intake information.  After clicking submit application, you will be taken to the Nelson Employment Application where you will be asked to list references and previous employment positions.  Incomplete applications will not be considered. Questions regarding this position may be directed to the Human Resources Office at humanresources@nelson.edu.   Your resume may be included when submitting the application to the Human Resources Office. 

 

Note: 

This position is not exempt from overtime in compliance with the Fair Labor Standards Act. Join us in shaping the future of Nelson University and empowering students to fulfill their potential! 

 

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