Event Concierge

POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The candidate we are seeking will serve as the liaison between the resort’s operational departments and the onsite meeting contacts. This position is highly visible and the central point for handling and addressing special needs or requests for in-house Groups. The most important part of the job is achieving the highest quality of service for both internal and external guests and remaining positive when faced with any adversity. The resort is committed to being the best in the world and the right candidate would be eager to be a part of something truly exceptional.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
• Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
• Use Salesforce and Social Tables software to generate event-related documents and update event details as needed to reflect client preferences and changes.
• Participate in Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings to ensure all team members are aligned and prepared for upcoming events.
• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.
• Adhere to the Catering and Conference Services Department’s standard operating procedures. (SOPs)
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.
• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
• Detail-oriented, ensuring all event logistics are managed and executed according to plan.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
• Ability to lift, move, and place items up to 30 pounds, and stand or walk for extended periods during shifts.
• A college degree in hospitality, event management, or a related field, is preferred
• Familiarity with Salesforce or similar event management software.
• Knowledge of banquet operations and hotel event spaces.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.