IT Manager

The IT Manager is responsible for all aspects of managing the performance of the Service Desk Analyst staff and providing exceptional service and effective technology-based solutions to the resort. To be effective in this role, the candidate must be aware of the most up-to-date methods and technologies in the Information Technology (I.T.) industry. The Manager is a key IT leadership role and will interact with senior management to provide best practices and proven solutions that will improve and enhance the delivery of products, systems, software across the resort.

ESSENTIAL FUNCTIONS:

Manage the day-to-day operations of the Help desk staff in a professional and efficient manner

• Assist in the creation, communication, implementation, and enforcement of policies and procedures regarding I.T. and telecommunications
• Provide technical solutions to improve the general operation of the resort's IT systems and software products
• Responsible for leveraging technology that improves overall client/guest/associate services
• Assist and responds to all guest, group, and associate IT technical issues and requests; trouble-shooting in a responsive manner with attention to follow-up, timeliness, and resolution of issues.
• Interact and maintains strong relationships with vendors; negotiate contracts and pricing.
• Provide third-level technical support to end-users.

Additional Responsibilities

• Responsible for the implementation of projects set forth by the I.T. Director
• Create and sustain associate engagement with a focus on increasing associate satisfaction, and a positive and professional work atmosphere
• Provide coaching and guidance to Help desk staff to ensure proper training, performance, and productivity goals are aligned with I.T. and resort strategies
• Communicate all resort news and events to increase the Help desk staff's knowledge, awareness, and understanding of current financial, operations, sales, guest experiences/activities, resort Forbes 5-Star standards/behaviors, and HR activities

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• At least five years of experience with LAN/ WAN and Telecommunications technologies
• The ability to manage a technical staff of a least five people, and work within a budget
• At least four years experience in the field of I.T.
• Project management, vendor management, and negotiation skills
• General knowledge of the hotel accounting practices is required
• Must be technically and interpersonal skill to handle third-level, end-user support of common applications and telecommunications equipment
• Possess excellent communication skills
• Have a desire to work with other people in a team environment
• Must be congenial, friendly, service-oriented, and well organized
• Must be flexible in scheduling and be able to work evenings, holidays, and weekends
• Must have the ability to take direction, give direction, and be able to work under stressful situations
• Must be able to speak English

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community

• Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs

• Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.