Market Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guest are greeted and serviced per company standards of World Class customer service and staff are also trained on how to give exemplary guest service.
• Provide appropriate leadership for the staff. Ensuring complete training and day to day guidance.
• Show the highest level of respect and integrity in their day-to-day actions with associates, guests, vendors and outside contacts.
• Customer complaints are handled appropriately and promptly.
• The store is inviting and shoppable.
• Products customers want to buy are in-stock.
• Special orders are handled appropriately.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• The Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in financial goals, COGs and inventory.
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensures perishables are rotated and stocked per company standards.
• Mark-downs are managed per company standards.
• Viewing the store as a whole and assisting customers in all areas of the store.
• Master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner.
• Tasks are assigned on a daily basis using company tasks sheets and monitored appropriately.
• Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas.
• Partners with staff to ensure adequate product knowledge to meet customers’ needs.
• Completes and conducts all store staff performance evaluations.
• Interviews and hires for store needs with HR Recruitment support.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Maintains clear and direct communication with store staff. This includes conducting monthly staff meetings and posting company information and announcements.
• Responsible for ensuring safety guidelines are followed at all times.
• Manager encourages staff to increase their nutritional and product knowledge and trains on new products and nutrition.
• Successfully completes SOPs (daily schedules, checklists, opening and closing store duties).
• Ensures store paperwork and reports are completed in a timely manner (monthly reports, inventory, etc)
• Maintains store appearance and cleanliness.
• Work schedule is based on store needs which includes evenings and weekends. The Store Manager is typically scheduled for 45 hour per week; however, is responsible for ensuring the store is properly covered which may require more hours.
• Performs related duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or GED Required
• Bachelors Preferred
• 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus
• Able to manage changing priorities
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable
• Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand
• Possesses excellent customer service skills
• Is highly organized with great attention to detail and take direction and follow through
• Must be cashier trained
• Proficient in MS Word, Excel and Outlook

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have the ability to constantly lift or carry up 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-100 lbs.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Requires the use of both arms and both hands with full range of motion.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.