What are the responsibilities and job description for the Overnight Butler - Falling Rock position at Nemacolin Woodlands?
POSITION SUMMARY:
Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
Join our team of world-class hospitality professionals within the elite 42-room boutique hotel, Falling Rock. As an Overnight Butler you will get the pleasure of overseeing all personal needs of selecting assigned guests. You will have opportunities to provide formal butler services and assist the guest with their folio of charges throughout their stay.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Contact assigned guests and assist with personalized services (pre-booking, spa, dining, and activity reservations).
- Arrange, record, deliver, and charge all special requests for arriving guests.
- Greet guests at entrance, escort guests to room, and present keys, then arrange for valet and bell service.
- Offer personalized services including packing/unpacking and organization of guests belongings, clothing pressing, shoe shining, and description of room amenities.
- Monitor guest activity while at the resort, including being on call for any special requests or last minute needs (including drawing of baths).
- Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.
- Communicate movement of guests to all resort outlets, ensuring proper service and recognition.
- Inspects all guest rooms prior to guest arrival ensuring excellence.
- Inspect and present all food and beverage items ordered by the guest.
- Research and clarify any misunderstanding with regards to guest folio.
- Prepare bill and proper back up for presentation to the guest upon departure.
- Assist guests with luggage transport and farewell.
- Ability to cooperate and operate seamlessly with all departments of the resort.
- Ability to interact with guests who have high expectations.
- Ability to maintain confidentiality and privacy.
- Other Job duties assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- The candidate must possess strong interpersonal relationship skills.
- They must also possess strong reading and writing skills.
- High school diploma is necessary.
- The use of the computer, including Microsoft Office products, PMS system, spa booking system, and CRM system will be necessary.
- Prior knowledge of the systems in use is not necessary, but definitely a plus.
- A minimum of two years’ experience in related hospitality fields is necessary and proper formalized training is highly regarded.
- They must be willing to work varied hours, including nights, weekends, holidays, and split shifts (according to the needs of the guests).
- Must be able to speak English.
WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.
As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!
ASSOCIATE PERKS:
What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.
- Attractive 401(k) plan
- Paid vacation, holidays, and personal hours
- Family medical, dental, and vision insurance. Long-term and short-term disability insurance
- Employee and educational assistance program
- Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
- On-site uniform and dry-cleaning services
- Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
- Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
Experience
Required- 2 year(s): Hospitality Experience
Education
Required- High School or better in Other
