What are the responsibilities and job description for the Room Service Server - Falling Rock position at Nemacolin Woodlands?
We are poised for explosive growth, expansion, and opportunities. Are you? If so, then we have a great opportunity just for you…
We are seeking to fill a key position in our Falling Rock hotel that is responsible for delivering meals to guests according to rules of etiquette, working in a formal setting to create a restaurant experience within the guest rooms, condos, and private homes on the property, answering questions referring to food preparation and ingredients. Be familiar with food and wine pairings appropriate for the In-Room Dining Menu. Respond to any additional requests and accept payment.
Duties:
The following description of job responsibilities and standards are intended to reflect the essential functions of the position. This outline does not detail every aspect of the position and there may be other responsibilities and duties as assigned.
Employment Responsibilities:
- Setting dining tables in accordance with Nemacolin standards for all orders. Maintain the table once in a guest room when serving courses.
- Maintain all hot food hot and cold food cold to assure complete guest satisfaction.
- Delivering orders in a courteous and timely manner, delivering food by course where possible to assure the proper pace and maintain the highest quality food and service.
- Observe guests and respond to questions or concerns and create a restaurant experience in the guest's room.
- Accept payment.
- Perform opening and closing side work; keep work area clean
- Present, open, and perform wine service in accordance with Nemacolin standards.
- Picking up dirty trays and tables.
- Relay special requests to the chef.
- Maintaining service bar in guests' rooms.
- Charging items purchased to guest folios
- Rotating mini bar product
- Calculating closing paperwork
- End of month inventory
Customer Service Responsibility:
- Room service deliveries must be completed in a courteous and timely manner.
- An accurate inventory of minibar and room service stock
- Create new business and avoid guest complaints
- Safety and housekeeping of room service area and entire hotel.
Qualifications:
- Must be at least 18 years of age.
- Must have excellent verbal communication skills
- Must be able to speak English.
- Must have a valid driver's license.
- Very customer orientated individuals required.
WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.
As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!
ASSOCIATE PERKS:
What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.
- Attractive 401(k) plan
- Paid vacation, holidays, and personal hours
- Family medical, dental, and vision insurance. Long-term and short-term disability insurance
- Employee and educational assistance program
- Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
- On-site uniform and dry-cleaning services
- Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
- Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
(Keywords: Server, Restaurant, Room Service, Food, Beverage, Hotel)
