What are the responsibilities and job description for the Surveillance Operator - Casino position at Nemacolin Woodlands?
JOB DUTIES AND RESPONSIBILITIES:
- Responds to calls requesting the need for surveillance coverage
- Knowledge of computer software including Microsoft Operating Systems
- Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities
- Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines
- Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes
- Responsible for completing annual Anti-Money Laundering/Title 31 training
- The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a and 513a, or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a.
- Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation
- Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit (customer status inquiries), credit, marketing, players club and self-exclusion data.
- Conducts digital video reviews as assigned.
- Documents equipment malfunctions
- Responsible for accurate and efficient operation of procedures within designated department
- Any other assigned duties and responsibilities
DETAILED DESCRIPTION OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS:
- High School Diploma or GED equivalent required
- Previous experience in casino surveillance preferred
- Must be able to receive and maintain all required certification
- Must complete all required company training
GAMBLING PROBLEM? CALL 1-800-GAMBLER (1-800-426-2537)
