What are the responsibilities and job description for the Welcome Gate Attendant position at Nemacolin Woodlands?
POSITION SUMMARY:
Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
The Welcome Gate Attendant is responsible for greeting guests arriving. They must be familiar with resort facilities and directions. Welcoming guests arriving to and from the property in an enthusiastic and courteous manner.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Greet guests upon their arrival.
- Assist guests by providing clear and thorough directions.
- Maintain welcome center office, inside and out.
- Maintain steady traffic flow through the gate.
- Greet and make eye contact with passing guests.
- Stand in a posted position presenting a polite, professional image, awaiting guest requests.
- Provide information regarding all facilities and services.
- Maintaining a clean and professional appearance at all times
- Addressing guests' needs and maintaining positive relationships to ensure guest satisfaction.
- Utilizing Forbes standards during all in-person and phone communication.
- Ensuring that guests' requests are addressed in a prompt and efficient manner.
- Other Job duties assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- High School Diploma or equivalent required
- A valid driver's license is required.
- Previous supervisory experience is required.
- Previous customer service experience preferred.
- Ability to speak English fluently.
- Ability to work varying shifts, including nights, weekends, and holidays.
- Ability to move, lift, carry, and/or pull objects up to 50 pounds without assistance.
- Ability to stand or walk for extended periods of time.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.
