Lead Butler

Job Details

Description

POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

In your role as Lead Butler, it is imperative that you meticulously attend to all the personal needs of the esteemed guests that have been entrusted to your care. In preparation for their arrival, it is your responsibility to reach out to them and ensure that every requirement and special request is taken care of. As soon as they arrive, you must provide them with the highest level of formal butler services, assisting them with every aspect of their stay and making sure that they are fully satisfied with every facet of their experience.

Essential Functions

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Contacting assigned guests and assisting with personalized services (pre-booking, spa, dining, and activity reservations).
• Welcome guests as they arrive and accompany them to their rooms. Provide customized services such as packing/unpacking assistance, steaming/ pressing of garments, shoeshining, a detailed explanation of the in-room technology, and a description of the Resort amenities available.
• Monitoring guest activity while at the resort, including being on call for any special requests or last-minute needs (including drawing of baths, providing resort tours, and chauffeuring guests to nearby attractions).
• Gaining a comprehensive understanding of all menus, outlets, and amenities of resort.
• Prior to the arrival of the guests, conduct a comprehensive inspection of all the guest rooms to ensure that we meet every personal requirement(s) and preference(s). Our commitment to providing unparallel hospitality is reflected in our meticulous attention to detail and unwavering dedication to guest satisfaction
• Inspecting and presenting all food and beverage items ordered by the guest.
• Has the ability to hold a conversation with the guest in a natural and spontaneous manner.
• Offer personalized services including packing/unpacking and organization of guest’s belongings, clothing pressing, shoeshining, and description of room amenities.
• Having a complete understanding of the various spirits and specialty foods in stock is crucial. It is essential to be well-informed about all the available options to ensure that guests receive the best possible service and experience. By having a broad knowledge of the products available, you can provide accurate recommendations and suggestions to guests, thus helping them make informed choices.
• Monitor guest activity while at the resort, including being on call for any special requests or last-minute needs.
• Gain a comprehensive understanding of all menus, outlets, and amenities throughout resort.
• Communicate the movement of guests to all resort outlets, ensuring proper service and recognition.
• Provide guests with meals and beverages in a calm, discreet, and courteous manner while adhering to timing standards.
• Possess ample knowledge of the Room Service and other outlets menu. Your expertise will allow you to provide detailed information on menu options and effectively communicate with the kitchen staff in order to ascertain the availability of specific items.
• Fully conversant with room accommodation features: lay-out, room type, location, decor, in-room facilities, and equipment.
• Inspect assigned guest rooms prior to guest arrival and ensure all guest preferences are arranged.
• Inspect and present all food and beverage items ordered by the guest.
• Research and clarify and misunderstanding with regards to guest folio.
• Prepare folio and proper back up for presentation to the guest upon departure.
• Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
• Assist guests with luggage transport and farewell.
• Have the capability to work collaboratively and efficiently with all departments across the resort in a cohesive manner.
• Have the capability to engage and cater to guests who have elevated standards and demands.
• Ability to maintain confidentiality and privacy.
• Performs all duties with discretion, professionalism, and a pleasant demeanor.
• Assist in training new butler coordinators.
• Interacting with guests that have high expectations.
• Other Job duties assigned.
  
  

Knowledge, Skills And Abilities Required

• High school diploma required.
• Previous customer experience and ability to work effectively under pressure.
• Requires attention to detail and problem-solving skills.
• Ability to handle all guest interactions with the highest level of professionalism.
• Solid communication, organization, and leadership skills.
• Must possess strong interpersonal relationship skills.
• Must possess strong reading and writing skills.
• Previous customer service experience preferred.
• Use of Microsoft Office products and HOST will be necessary.
• A minimum of two years’ experience in related hospitality fields is necessary and proper formalized training is highly regarded.
• Must be able to speak English.
• Must be willing to work varied hours, including nights, weekends, holidays, and split shifts (according to the needs of the guests)
  
  

These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent, as well as through a minimum of five years of experience in a secretarial or administrative capacity. Four years’ experience in an executive assistant capacity is preferred.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.