Overnight Welcome Ambassador

POSITION SUMMARY :

Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Overnight Welcome Ambassador is responsible for greeting guests arriving to the resort between the hours of 11pm and 7am. He or she must be familiar with resort facilities and directions. Welcoming guests in an enthusiastic and courteous manner is an essential function of this role.

ESSENTIAL FUNCTIONS :

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Greet guests upon their arrival.
• Assist guests by providing clear and thorough directions.
• Maintain welcome center office, inside and out.
• maintain steady traffic flow through the gate.
• Greet and make eye contact with passing guests.
• Stand in posted position presenting a polite, professional image, awaiting guest requests.
• Provide information regarding all facilities and services.
• Maintain a clean and professional appearance at all times.
• Address guests' needs and maintain positive relationships to ensure guest satisfaction.
• Utilize Forbes standards during all in-person and phone communication.
• Ensure that guests' requests are addressed in a prompt and efficient manner.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and / or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS :

What is in it for you? As a Nemacolin associate, you won't just have a bright future - you'll have a bright present! You are invited to join our warm, supportive community, where you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Wisteria Associate Community

Associate Recognition programs

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs :

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