What are the responsibilities and job description for the Medical Practice Coordinator-Diagnostic referral service position at Nemours?
Facilitate access to care.
This includes scheduling of patients at all Nemours sites of service.
Maximize template utilization.
Manage the wait list and referral work queue to ensure it is at or below established metrics. Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow. Provide daily administrative support to assigned members of the clinical team; including the Division Chief.
Assist in the coordination and support of enterprise / departmental / divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions. Essential Functions :
- Provide daily oversight of divisional clinical schedules and EPIC templates.
- In collaboration with departmental / divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
- View and manage provider schedules.
Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
Process template revisions as appropriate.
Triage urgent / non-urgent calls appropriately.
Ensure service excellence in all encounters.
Ensure internal and external partners have accurate on-call information.
Enter into Web Exchange.
Maintain time and leave records.
Maintain an accounting of identified expenses.
Prepare CME travel request forms; coordinate travel request forms as directed.
Address or refer problems and ideas appropriately. Requirements : High School Diploma required.
Associates or Bachelors degree preferred, but will consider equivalent years' experience and enrollment in degreed program. 1-3 years of job related experience required.
