What are the responsibilities and job description for the Surgery Scheduler position at Nemours?
The Surgery Scheduler is responsible for : Demonstrating excellent customer service that promotes patient, staff and customer satisfaction that reflects the mission, vision and values of Nemours.
The Surgery Scheduler will schedule inpatient / outpatient surgeries and procedures for multiple departments as requested by the physician.
To submit requests and ensure authorization / precertification are obtained for all surgeries / procedures, diagnostic testing, OT, PT, Sleep Studies and DME's as ordered by the physicians. Primary Responsibilities : Communicated effectively with patient families and provider great customer service. Promote open communication and positive attitude with physicians and staff. Ensure all authorizations / precertification are secured prior to scheduled surgeries / procedures. Provide all needed surgical information to partnering hospital / facilities. Provide education to patients and families regarding surgeries / procedures. Register patients and make sure we have correct demographics in system. Communicate with physician and staff regarding difficult situations with scheduling and / or authorizations / pre-certifications. Must be familiar with insurance plans regarding their terms and benefits. Qualifications :
- High School diploma or GED required
- At least 1 year of relevant scheduling experience required
