Business Operations Manager-Advanced Delivery Unit

Primary Functions: 

The Business Manager will join a team responsible for the financial and operational vitality and success of the Advanced Delivery Program (ADP). This position supports all business aspects of the Advanced Delivery Unit (ADU) using software tools to generate, analyze, and report on financial, contractual, utilization, and operational data. The primary support will be for the Vice President of Business Operations for Cardiovascular Medicine and Perinatal Advanced Delivery Program. The position also supports other directors and managers in providing data and analysis for both the program and combined practice/hospital pursuits.

Responsible for the preparation of statistical reports for the ADU and collaboration with departmental staff for creating operating and capital budgets. Responsible for developing a five-year capital equipment plan for the ADU. Responsible for creation/generation of regular (monthly, quarterly, annually) and as requested financial and performance reports/statements/dashboards. Completes financial performance analyses of new/existing -contracts, -programs, -partnerships, and -services. This position requires understanding of financial accounting concepts, familiarity working with financial data, and the ability to explain basic financial accounting concepts to others. In addition, this position requires flexibility and an understanding that the health care industry is continually changing as are the needs of the business. Internal motivation to initiate and implement solutions to improve financial and operations success is key.

Essential Functions: 

• Responsible for financial reporting of data generated from the ADP and externally from Nemours sources and partners (i.e., monthly/quarterly, annual metrics and key performance indicators, budget and actual variances). Present timely reports to leadership in user-friendly terms conducive to action planning. Participate in meetings with Department/Institutional leaders/groups/individuals to engage in data/metrics to drive understanding and encourage dialogue. Routinely provide cost accounting reports, and by request, for defined population/procedure/test/etc. 
• Actively engage in and identify opportunities for Continuous Improvement initiatives extending to full scope of operations within Unit as indicated from thoughtful analysis of data. Actively manage expenses, including collaborating with materials management to improve supply chain operations. Identify the root causes of expense variances, collaborate with others to develop countermeasures, and aggressively work to resolve expense variances. 
• Collaborate with clinical and non-clinical administration to review financial and operational data, develop counter measures as appropriate, and, when necessary, provide education. Ensure the efficient and effective use of resources, such as equipment, space, and Associates. Work with the financial innovation team, Clinical leadership, and Decision Support team to develop time driven activity-based cost accounting (TDABC) tools. 
• Provide appropriate support to revenue cycle personnel such as scheduling, registration, authorization and utilization management, financial counseling, and billing to ensure claims are paid appropriately by both insurance and patient/families. Assure a customer/patient focused process that aligns with our patient-centered True North statement. 
• Exercise of responsibility to be compliant with Nemours policies, legal and regulatory requirements, and GAAP. 
• Perform support tasks including, but not limited to, creating new accounting units, approving FTE requisitions, approving invoices, coordinating annual conference exhibitions, approving payroll for associates and coverage pay for contracted providers, QGenda schedule management and oversight, physician onboarding, ordering equipment and placing IT tickets, and selecting/implementing software solutions as directed by leadership, etc.
• Lead data literacy and financial literacy initiatives throughout the Delaware Valley, including developing an Analytics Community. Teach Associates how to use apps (Qlik, etc.) to analyze data as well as help Associates understand how to use data to drive decision making.
• Exhibit initiative and judgement in escalating timely issues that impact stewardship responsibility. 
• Additional miscellaneous duties and responsibilities, as may be assigned or approved from time to time by employee’s supervisor. Enthusiastically assist in the performance of other tasks as necessary to ensure that the Operational Finance team can support all Delaware Valley operations.

Job Requirements: 

Bachelors’ degree required, Accounting/Finance/Business preferred; MBA preferred

3-5 years of job related experience required. 

Strong preference for healthcare experience in financial data mining, reporting and analysis.