- Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
- Verifies patient identity using two patient identifiers (name and date of birth).
- Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.
- Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.
- Receive, unpack, store, inventory, transport non-controlled substance medications
- Performs clinical duties to support the outpatient visit to include, but not limited to the following:
- Obtain and document height, weight, head circumference and vital signs
- Documents reason for visit, chief complaint and initiates orders defined by the use of smart sets as appropriate for scope of service and Nemours’ protocol.
- Performs phlebotomy to obtain blood specimens. Transcribe, collect, label and arrange for transportation of specimens.
- Assist with patient examination/treatment.
- Perform and document point of care testing.
- Administers and documents vaccines and approved medications as defined by policy as ordered.
- Operate required medical equipment.
- Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.
- Preforms tasks associated with Nemours’ outpatient business front desk functions to include but not limited to:
- Make confirmation calls that are not completed by automated systems to ensure all visits are in “confirmed” status prior to visit or per Department protocol.
- Responsible for ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits. This includes plan information, subscriber, and copay data be entered into the patients chart.
- At the time of patient check-in, while maintaining patient confidentiality and HIPAA requirements:
- Confirm all patient personal demographic information
- Confirm patient identification with two identifiers
- Confirm legal guardianship
- Confirm referral information for patient visit, if applicable
- Prepare, completed and/or collect consents and all other required documents
- Scan insurance cards and other important documents
- Collect and post co-pays and past due balances
- Achieve Registration Accuracy according to annual goal.
- Schedule follow-up appointments utilizing iGuide to determine participation, if appropriate.
- Throughout shift, regularly communicate with clinical staffing the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes. Communicate with waiting patients/families to ensure they have status updated on their appointment.
- Reconcile payment collections accurately at the end of each shift, as per Cash Collections Policy, and completed End of Day (EOD) Reports including DCRF and LDCRS.
- Complete assigned work queues daily.
- Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
- Work with families to facilitate use of the Nemours App by providing QR codes and/or instructions for download and assisting in the sign-up process.
- Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of iGuide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications, and assistance with live phone calls.
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