What are the responsibilities and job description for the Customer Support Representative position at Neo Enterprise?
Here at Neo Enterprise, you’ll find a dedicated group of professionals who care immensely about defining what it means to deliver an exceptional customer experience. Our team works together to create and implement unique ideas aimed at improving the customer experience and sales support process. Coming from a multitude of backgrounds and skills, you will find the most diverse and adaptable group of Customer Support Representatives.
We utilize a solution-based service approach with an emphasis on boosting customer satisfaction. The Customer Support Representatives support our customers by being the front line of communication, sales, and enrollment services. By working with our customers, Customer Support Representatives will provide insight into their wants and needs in the telecommunications industry enrolling them with wireless connectivity. Our Customer Support Representative will work closely with customers to promote a direct line of communication and establish the customers eligibility based on their qualifications.
Customer Support Representative Responsibilities:
- Work with customers to promote products or services that address and solve the customer's wants and needs while keeping honesty and transparency at the forefront of the conversation and enrollment process
- Work to resolve any outstanding issues related to customer accounts, customer service conflicts, and service issues
- Build long-lasting relationships with customers through strong communication
- Part of the enrollment process is learning the entire sales cycle to be able to assist customers from start to finish with their enrollment order
- Communicate effectively with management in regards to development strategies, and achievements, clarifying questions, and/or possible conflicts
- Collect relevant customer information such as email addresses, phone numbers, address, and preferred method of payment: must keep all documentation and customer information confidential
- Track and report documentation of client interactions, questions, and sales completed
Customer Support Representative Requirements:
- Experience in a customer-facing role such as in a customer service, sales, customer support, restaurant, hospitality, or similar based position is a bonus
- Excellent communication skills with an uncanny ability to build genuine relationships with all types of people
- Demonstrate analytical and reasoning skills through problem solving
- Excellent time management and prioritization skills with the ability to manage multiple accounts efficiently and effectively
- Desire to join an expanding organization that prioritizes employee’s wellbeing and strives to create a productive and inclusive workplace
Are you looking to jumpstart your sales career with industry-leading products and services while making a direct impact on customers? This is a face-to-face, sales-based position offering hands-on experience in customer acquisition and sales strategy.
Position Overview:
- Job Location: Lawndale, CA
- Employment Type: Full-time
- Client & Products: Partnered with Verizon to promote and enroll new customers in their wireless and tablet services
- Compensation: Commission-based – On average, employees complete at least one order per day, earning $10-$20 per unit sold
Job Type: Full-time
Pay: $3,800.00 - $4,700.00 per week
Benefits:
- Professional development assistance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: On the road
Salary : $3,800 - $4,700
