Asset Technician/Help Desk -II ( Need Only Locals )

Position : Asset Technician / Help Desk -II

Location : Wisconsin

Essential Duties:

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides inventory management services for Technology Services assets throughout the Madison College District.
• Maintains an inventory management system for accurate tracking of all District technology assets.
• Maintains a consistent supply of hardware to include repair/replacement parts, CPU s, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all District assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in-depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.

Knowledge, Skills & Abilities:

• Demonstrated ability to achieve successful outcomes when handling difficult situations and customers.
• Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Demonstrated knowledge of inventory management principles and best practices.

Skilled In:

• Demonstrated strong organizational skills.
• Strong understanding of time and resource management.
• Demonstrated advanced problem-solving skills.
• Demonstrated advanced planning and preparation skills.
• Strong technical troubleshooting and decision-making skills.

Ability To:

• Demonstrated ability to multi-task and successfully work independently.
• Ability to work in an environment with frequent interruptions.
• Demonstrated ability to effectively communicate both verbal and written, by phone, via email or in person.
• Ability to identify all affected parties as decisions are made and effectively communicates potential issues and planned resolutions.
• Demonstrated ability to manage multiple priorities and follow through on concurrent projects to successful completion.
• Ability to lift-up to 40 pounds regularly.
• Ability to climb a 12-ft. ladder while carrying and/or installing or troubleshooting equipment (i.e. projectors, bulbs, etc.)

Foundational Problem-Solving, Critical Thinking and Process Management Activities

Demonstrated ability to:

• Define the problem and issues (for a request).
• Identify all parties (stakeholders).
• Perform the necessary root-cause analysis.
• Maintain on-going operational/production support, including monitoring.
• Perform periodic reviews of the process and provide feedback.
• Share lessons learned with the team for continuous improvement.

Minimum Qualifications:

• Two years (4,000 hours) related work experience to include one year (2,000 hours) work experience performing asset management duties in a medium to large work environment (500-2000 workstations).