What are the responsibilities and job description for the Manager, Cell Therapy Patient Operations position at Neogene Therapeutics?
Location Wilmington, Delaware, United States Waltham, Massachusetts, United States Job ID R-211589 Date posted 09 / 01 / 2025
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At AstraZeneca's Oncology R&D division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world's most sophisticated diseases. Here we have the potential to grow our pipeline and positively impact the lives of billions of patients around the world. We are committed to making a difference and have built our business around our passion for science. Now we are fusing data and technology with the latest scientific innovations to achieve the next wave of breakthroughs.
Position Summary :
The Manager, Cell Therapy Patient Operations is a dynamic role , responsible to d evelop and foster relationships with AstraZeneca (AZ) clinical sites and cell therapy site personnel for assigned r egion(s). This person will serve as a single point - of - contact providing outstanding customer service for AZ's cell therapy site network while providing knowledge and expertise around products and processes to all customer partners. Responsible for developing product - specific processes and procedures to onboard and handle the AZ site network u sed for cell t herap y products . This r ole will provide support for the vein-to v ei n process from patient registration, a pheresis collection (starting material) and product infusion while supervising ongoing account performance post-site activation. This will be a remote position with a strong emphasis on relationship building includ ing in - person and on-site support for assigned territory. Sixty percent of travel may be required within the United States and / or EX - US regions.
Responsibilities :
Develop and foster relationships with clinical sites and cell therapy site personnel for assigned region(s)
Work in close partnership with the cross-functional AZ Cell Therapy Team to engage and qualify key treatment centers with both clinical trial and commercial intent
Provide on-site apheresis collection and IMP administration support.
Collect VOC (voice-of-customer) and VOB (voice-of-business) feedback used for continuous operations improvement
Provide input to the development of the cell journey with regards to apheresis and cell therapy-specific processes
Coordinate with cell therapy site staff to ensure all apheresis and IMP receipt / storage / administration onboarding activities completed and sites are prepared to treat patients for clinical trials and or in authorized treatment centers
Work with AZ business partners to supervise metrics, assess performance and recommend commercial capabilities
Ensure that issues related to cellular starting material are appropriately evaluated, investigated, and provide feedback and follow-up with the treatment centers providing the apheresis material
Develop internal and external-facing training materials for AZ teams and sites
Deliver and support the coordination of site trainings on AZ's Apheresis and IMP handling manual in collaboration with Supply Chain
Support qualification and ongoing training of treatment centers on-site to ensure they can carry out to the AZ requirements to treat patients with AZs cell therapy products in both the clinical and commercial setting
Author and maintain Apheresis Handling manuals, Investigational Medicinal Product (IMP) Handling manuals and forms that are product-specific to support all active trials in collaboration with cross functional teams
On-site meetings to support and drive negotiation and maintenance of contracts, including the Apheresis
Agreements and Quality Agreement in coordination with legal teams and Apheresis QA
Ensure high quality and consistent provision of apheresis collection through assessment and monitoring of clinical sites
Conduct investigations in case of deviations on starting material and oversight of the end-to-end process deviations in close coordination with all relevant functions
Maintain and evaluate key performance indicators for site performance and internal metrics
Lead rollout of process changes to assigned sites and train sites on changes
Triage and escalate communications from Investigator Sites and AZ internal departments as needed
Identify and initiate deviations as applicable, with partner concern to appropriate departments as required
Education & Experience Requirements :
BS with 1 year of relevant experience within one of the following : Cell Therapy Operations unit in the pharmaceutical or biotechnology industry, healthcare systems, Apheresis, or Stem Cell Transplant program and / or regulatory environment.
Required Skills :
Ability to rapidly address problems, ready to take decisions and deal with organizational complexity
Ability to prioritize and complete work with sense of urgency based on criticality
Knowledge of applicable regulations and standards (US, APAC, and UK / EU)
Experience in Customer Service Role
Experience in a regulated environment either hospital or pharmaceutical / biotech
Highly effective in working in a global environment, to accommodate different time zone as needed.
Excellent command of MS PowerPoint, Word, Excel, and Project
Excellent verbal, and written communication skills
Desired Skills :
Advanced degree in the Life Sciences or Engineering (e.g., Pharm D, NP, PA, Biomedical Engineer)
Prior customer facing role in pharmaceutical / biotech industry
Experience working with critical raw material suppliers or contract manufacturing organizations
Proficient in other languages a plus
When we put unexpected teams in the same room, we fuel daring thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting. Join us in our outstanding and ambitious world.
The annual base salary for this position ranges from $101,948 to $152,922. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related experience. If hired, employee will be in an "at-will position" and we reserve the right to modify base salary (and any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.
NeoGene Therapeutics is a clinical-stage biotechnology company pioneering the discovery, development, and manufacturing of next-generation T-cell receptor therapies (TCR-Ts). Neogene operates as a wholly owned subsidiary of AstraZeneca, with operations in Amsterdam, The Netherlands and California, US.
Why AstraZeneca?
At AstraZeneca's Biopharmaceuticals R&D division, we are nimble and agile, always harnessing our diverse knowledge. We are part of the solution, turning our drug development strategies into reality. Work at all stages of development to translate our life-changing science into medicines to get the best results for AstraZeneca, patients in need and healthcare professionals. We are a diverse and open-minded team harnessing our different skills and experiences. Our differences enable us to explore new ideas and ways of doing things. It keeps us on our toes and excited for what's next.
Ready to make a difference? Apply today and join us in our mission to create life-changing medicines!
So, what's next!
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it's yours.
Where can I find out more?
Check out our landing page for more information on our BPD group https : / / careers.astrazeneca.com / bpd
Our Social Media, Follow AstraZeneca on LinkedIn https : / / www.linkedin.com / company / 1603 /
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AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
50056678 D CDSM R&D Oncology
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Salary : $101,948 - $152,922