Client Advocate I

DescriptionAre you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have engaged employee resource groups. Come join the Neo team and be part of our outstanding World Class Culture!NeoGenomics is looking for a Client Advocate I within the Client Services department in our Aliso Viejo or Carlsbad, CA location who wants to continue to learn in order to allow our company to grow.Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics : As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.Position Summary : The Client Advocate I assists with managing the client base within their respective region and serves as the point of contact for their regional sales representatives; providing excellent customer service to all internal and external customers. You will obtain client updates and troubleshoot case delays within the laboratory. This is the entry level in the Client Service organization and employees perform the full range of customer service activities.Core ResponsibilitiesThis role receives and initiates telephone calls to / from NeoGenomics customers and sales representatives, including but not limited to : Reporting test results accurately to the appropriate personAdding / Canceling testsProviding specimen requirements and Researching test availabilityProviding testing feesBasic problem solvingOrdering suppliesPending list reviewSolid understanding of logisticsTriage calls and forward to the correct individual / departmentResolves all client and case concerns in a timely manner. Finds resolutions and follow through until the incident is completeProvides results to clients in accordance with department SOPs. Ensures the privacy and confidentiality of all communicationsAssesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departmentsDocuments all phone calls and emails in SalesForce.comProvide appropriate and timely follow up with clientsOngoing responsibility for improving department quality and productivity by monitoring service levels and minimizing abandoned calls and long wait timesAssists with identifying client trends for critical issues to Management and SalesAssist in making all necessary communications to clients within the defined region and fully understands the impact of these actions to patient careStanding, sitting, walking, bending, reaching, manual manipulation, and lifting up to 15 poundsMay provide evening or weekend afterhours on-call coverage as neededRequirementsEducation : High School Diploma or equivalent. Additional training in a medical or call center environment preferredExperience : You will need minimum one (1) years of experience equivalent to working in Customer Service preferredExcellent typing and data entry skillsProficient with MS Office programs and database managementExperience handling multiple projectsHighly focused on service orientationStrong organizational skills, attention to detail, and follow-up skillsEnvironment is a dynamic environment and maintain production and quality standardsAll qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.Pay Range (will vary based on location & experience) $18.80 - $28.21 In all instances, the salary paid will satisfy minimum salary laws.

Salary : $19 - $28