What are the responsibilities and job description for the Account Development Representative position at NEOGOV?
This is an onsite role Mon-Fri at the Draper, Utah office.
NEOGOV is a fast-growing SaaS company with a passion for helping public sector organizations grow trust, integrity and accountability between themselves, their employees and the communities they serve. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where risk-taking is encouraged and rewarded. Our environment is fast-paced with smart, energetic, and passionate people and limitless opportunities for growth.
As a result, NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
The Account Development team is responsible for the support, training, and best practice coaching and account retention and expansion for all customers. You will strategize customer support execution, communicate with other departments to ensure synergy. You will proactively look for new and innovative ways to ensure our customers’ success with our products and generate sales opportunities. Your primary responsibility is account expansion. You will work directly with an Account Manager and coordinate meetings to demo NEOGOV products.
* Develop and cultivate customer relationships with key decision makers and power users/administrators.
* Resolve simple to moderately complex tasks related to our product suite.
* Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.
* Schedule product demonstrations
* Assist with support case escalations and facilitate customer communication where needed.
* Complete product training to gain deeper understanding of NEOGOV products.
* Proactive calls and engagements to seek demonstration appointments.
* Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.
* Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.
* Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.
* Find upsell opportunities through customers’ use-case
* Track KPI’s (partnership review meetings, demos, SQO%, and sales territory quota attainment)
* Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.* B.A/B.S or equivalent work experience
* Minimum 3 years working directly with customer accounts
* Minimum 1 year of experience with one or more SaaS products
* Prior technical sales experience is preferred
* Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates
* Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc
* Strong organizational and follow through skills
* High level of personal accountability
* Salesforce experience preferred but not required
* Experience presenting both to groups and one-on-one
NEOGOV is a fast-growing SaaS company with a passion for helping public sector organizations grow trust, integrity and accountability between themselves, their employees and the communities they serve. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where risk-taking is encouraged and rewarded. Our environment is fast-paced with smart, energetic, and passionate people and limitless opportunities for growth.
As a result, NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
The Account Development team is responsible for the support, training, and best practice coaching and account retention and expansion for all customers. You will strategize customer support execution, communicate with other departments to ensure synergy. You will proactively look for new and innovative ways to ensure our customers’ success with our products and generate sales opportunities. Your primary responsibility is account expansion. You will work directly with an Account Manager and coordinate meetings to demo NEOGOV products.
* Develop and cultivate customer relationships with key decision makers and power users/administrators.
* Resolve simple to moderately complex tasks related to our product suite.
* Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.
* Schedule product demonstrations
* Assist with support case escalations and facilitate customer communication where needed.
* Complete product training to gain deeper understanding of NEOGOV products.
* Proactive calls and engagements to seek demonstration appointments.
* Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.
* Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.
* Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.
* Find upsell opportunities through customers’ use-case
* Track KPI’s (partnership review meetings, demos, SQO%, and sales territory quota attainment)
* Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.* B.A/B.S or equivalent work experience
* Minimum 3 years working directly with customer accounts
* Minimum 1 year of experience with one or more SaaS products
* Prior technical sales experience is preferred
* Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates
* Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc
* Strong organizational and follow through skills
* High level of personal accountability
* Salesforce experience preferred but not required
* Experience presenting both to groups and one-on-one
- Competitive Wages
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
- Generous PTO to support work-life balance
- 401K Matching
- 12-week Paid Parental Leave
- Autonomy to grow and find your career path with supportive leadership
- Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
