What are the responsibilities and job description for the Data Analyst position at NEOGOV?
About
This is an in-office position at our Draper, Utah office.
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
We are one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
The Sales Operations Data Analyst will play a key role in managing the success of the Sales and Sales Development teams through continuous review of data associated with prospecting and follow-up activity, including understanding total addressable market, ideal customer profiles, and proper usage of NEOGOV’s technology stack, focusing heavily on inbound and outbound lead generation.
With this ‘in-office’ role, you will be responsible for identifying territory trends, key accounts, and buyers with a high likelihood of conversion, owning the process of assigning accounts and prospects for a 50 sales development team.
What You Will do
- Develop and maintain expert level knowledge of NEOGOV’s Sales Development process, including account based prospecting and multi-threading activities by persona
- Continually monitor activity data across a 50 sales development team, keeping Sales Development leadership informed on best practices and statistical anomalies
- Build and continuously update reports identifying prospects and accounts with high conversion probability, based on data and historical trends, helping to delivering call, email, and appointment setting goals
- Extract meaningful prospecting insights from large datasets by collecting, cleaning, analyzing, and interpreting data using statistical methods
- Work with the Revenue Operations team closely, verifying Sales Engagement (Outreach) and CRM (Salesforce) technology is being leveraged to its fullest potential
- Own data analysis for sales engagement platform on an ongoing basis, focusing on opportunities for modification of activity steps, duration, and customer messaging
- Work with the leadership team to implement prospecting strategy changes, including technology modifications and individual process improvements
- Use Salesforce ETL tools to insert/update/delete data in Salesforce as per requirement
- Work with 3rd party tools like Zoominfo, Pursuit, and offshore teams to maintain Data Hygiene and keep the database duplicate free
- Train Sales Development leadership on Outreach functionality, reporting, and best practices
- Responsible for the administration of sales tools, including the Outreach Sales Engagement platform
Who You Are
- Able to understand the nuances of account based marketing and account multi-threading
- Able to understand data and make process improvements in real-time
- Translate manual or complex prospecting processes into easily actionable best practices
- Problem solving skills including listening to team members and designing scalable workflows
- Able to work independently, managing tight project deadlines
- Able to stay organized across multiple projects within a fast-paced environment, driving effective pipeline development
What You Have
- 3 years of experience in analyzing large datasets and identifying and communicating actionable insights to inform business strategy
- Experience with Tableau or other data visualization software a plus
- Experience with predictive modeling a plus
- Bachelor’s degree in Business Analytics, Data Science, or related field preferred
- Preferred experience with Outreach Sales Engagement platform, or applicable solution
- Excellent written and verbal communication, cross-departmental relations, and organizational skills
- Experience in explaining complex sales and prospecting processes to internal team members in a way that's clear and compelling
- Knowledge of Google Suite, Salesforce, Outreach, Gong, or other like applications
- Extremely detailed oriented with the ability maintain processes and overcome obstacles while adhering to tight deadlines
Essential Functions
- Work in NEOGOV’s Draper, Utah office 5 days a week
- Ability to keep up with continuous learning through self-education
- Sit or stand for prolonged periods of time while typing/reading/listening
- Organization of work, time, and thoughts
What NEOGOV Offers
- Competitive Wages
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
- Generous PTO to support work-life balance
- 401K Matching
- 12-week Paid Parental Leave
- Autonomy to grow and find your career path with supportive leadership
- Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
- Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
