What are the responsibilities and job description for the Training Specialist L1 position at NEOGOV?
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
We’re looking for a Training Specialist I, a facilitator with the talent of transforming software training into a language many understand via multiple learning channels. This candidate will be responsible for delivering course content to support our customers' development, productivity, and retention, as well as assisting in maintaining instructional materials. Our ideal candidate will be self-driven, will take the initiative to see projects and assignments through to completion, and stay laser-focused on delighting NEOGOV Suite customers with information on our products and services and other relevant subject areas of interest.
Facilitate and deliver training programs in an engaging and charismatic manner, both remotely and in person.
Ensure that NEOGOVs curriculum is delivered professionally and effectively to meet desired learning objectives.
Become a subject matter expert on all areas of NEOGOV to be able to effectively lead discussions and answer questions.
Document customer attendance for training sessions when indicated.
Instruct remote participants using a virtual platform such as Adobe Connect, WebEx, or GoToMeeting/GoToTraining.
Direct clients to online training guides, job aids, and other product resources.
Attend conferences to facilitate product training sessions.
Ensure learning content is current, high quality and engaging.
Maintain KPI metrics indicated by the team in the form of CSAT and NPS for all facilitatedUniversity Live and in-person training sessions.
Work with training team to answer all community forum questions within the time frame indicated by the Community Management team.
An engaging facilitator
A team player who works well with others
Flexible and adaptable to an ever-changing environment
Knowledgeable about adult learning theory
Multi-tasker extraordinaire
Able and motivated to present complex information to a variety of audiences
What You Have
BS degree in Training, Education/Adult Education, English, Human Resources or related field
Proven ability to master full training cycle
Familiarity with traditional and modern training methods, tools and techniques
Proficiency in MS Office
Ability to travel 25% of the time
Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
