Customer Success Associate

ABOUT US

You’ve probably seen our products in action and didn’t even know it! You might be grabbing a bite to eat at Flower Child, picking up some ice cream at Dippin’ Dots, or waiting to see your doctor at FastMed—but you’re staring at our screens or listening to our Music. Our dynamic products transform our clients’ everyday interactions into powerful and engaging experiences.

• We’re Shaking Up the Digital Signage Space. Our goal is to transform every ordinary TV screen into a powerful marketing experience for our customers... and with thousands of screens already powered by Neon, we’re only scratching the surface.
• We’re Growing Fast. Last year we grew our network of screens over 10X—and no, that’s not a typo. We’re still a small, dynamic team, and this is your chance to join us on the ground floor to help us build something really special.
• Last year we partnered with big brands like Dippin’ Dots, Chompie’s, FastMed, SuperChix, Gelson’s, and much more.

ABOUT YOU

At Neon, we thrive when our people thrive. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect.

In this role, you will:

• Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Help customers technically troubleshoot via phone/email/text
• Provide proactive strategy with the customer accounts
• Create standardized systems and processes to manage equipment, accounts, and deployment
• Work with customers to ensure they are leveraging Neon effectively and finding value in our services
• Become an expert in Neon and educate customers on the use and benefits of our products
• Work closely with Sales, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Qualifications

• Possess strong phone, written, and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated, and a true team player
• Experience working with senior and executive-level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• Understanding of Internet and web applications with a desire to learn new technologies
• Well-organized, with high attention to detail and the ability to prioritize
• Experience with Hubspot is a plus