What are the responsibilities and job description for the Operations Director position at NEON?

Key Responsibilities

Lead a team responsible for the management and execution of Intellectual Property (IP) experiences, including strategic development, negotiation, logistical planning, collaborative execution, and relationship / collaboration oversight
Oversee the IP Experience programs including the development, implementation, planning and management of staffing.
Identify and evaluate relevant experience opportunities that are aligned with NEON’ strategies in creating an enhanced customer experience increasing brand awareness and driving repeat visitations and transactions throughout show duration.
Work collaboratively and effectively with Senior Management, Regional Teams and Team Members to establish targets and objectives for his / her team and evaluate operational budget monthly against plan to evaluate operational needs.
Enable and support a culture of communication, collaboration, knowledge, and professional growth to build strong relationships amongst the teams.
Ensure compliance with all legal and regulatory requirements.
Work on other ad-hoc initiatives as required in a highly dynamic environment.
Ability and willingness to work flexible days and hours as required by the business.
Manage day to day operations on site. (Visitor Flow and route, VIP Protocols, Operations, Technical and Retail’s recruitment)
To be the subject matter expert of all components of the IP experience for the ops team, including app, site layout, key attractions photo system.
Conduct staff training and performance evaluations while providing solutions that address performance issues.
Provide feedback on areas for improvement from a guest experience perspective
Work closely with Venue’s operations, safety and security teams to ensure a seamless guest experience.
Work closely with IT team on app activation to enhance the guest experience.
Work closely with Retail team to maximize sales and photo ops revenue via accessibility and ease of operations.
Work closely with Retail team for merchandising opportunities and monetization activations.

Skills and experience

Experience in overseeing large events and project management.

An interest and aptitude to work in event planning, retail, logistics or associated management fields.

Responsible, resilient and willing to work on shift hours and weekends.

Good oral and written communication skills.

Good interpersonal skills, organizational skills, problem-solving abilities and attention to detail.

Must be trustworthy and able to work with confidential data.

Ability to prioritize tasks and handle numerous assignments simultaneously.

Proficient in Microsoft Office and internet applications.

Have experience managing people in a fast-paced customer facing environment.

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Operations Director

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