Senior Network Support Specialist

Under the direction of the NEOnet Executive Director, the Senior Network Support Specialist is responsible for installation, maintenance and upgrades of specific core NEOnet systems and administration of delivered services to educational entities associated with NEOnet. This job has a FLSA status of Exempt.

MAJOR RESPONSIBILITIES:

1. Administration of server hardware provisioning and deployment
2. Monitoring, configuration, design and management of wireless and local area networks.
3. The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
4. Monitoring, configuration, design and management of wide area networks.
5. Monitoring, configuration, design and management of VoIP hosted service.
6. Monitoring and administration of centralized storage networks and hardware.
7. Provide installation, administration and end user support including but not limited to network trouble shooting, wireless, web filtering, authentication, VoIP and hosted firewall services.
8. Install, configure and administer new hardware and software solutions as required.
9. Developing comprehensive project plans as well as managing projects to completion.
10. Perform other duties as assigned by the NEOnet Executive Director.

REQUIRED QUALIFICATIONS:

1. Minimum five years of experience with design, administration and support of Cisco, or equivalent, wireless, switch and firewall products.
2. Minimum five years of experience with Cisco VoIP, or equivalent, design, administration and support.
3. Minimum five years of experience with administration and support of a centralized storage area network, protocols and associated hardware.
4. Working knowledge of SQL database design and administration.
5. Ability to read and understand software documentation.
6. Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially.
7. Ability to organize tasks into a logical and purposeful sequence.
8. Provide problem-solving initiative, cultivate resources available from other OECN sites, the Ohio Department of Education, and associated commercial vendors.

DESIRED QUALIFICATIONS:

1. Minimum of two year degree in Computer Science or equivalent.
2. Professional certification in related areas.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Language skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff members and clients, regulatory agencies, or members of the business community. Ability to write reports. Ability to effectively present information to top management, public groups, and/or boards of directors.
2. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
3. Physical Demands: While performing the duties of this job, the employee is required to sit, stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms, talk, or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, taste and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee may occasionally  be expected to move and/or lift 100 pounds or move but may obtain assistance or use equipment and carts to facilitate these tasks. Specific vision abilities by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
4. Work Environment: While performing the duties of this job, the employee frequently works near moving, mechanical parts and is frequently exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.

The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Council.

Salary : $65,000 - $85,000