Student Services Support Specialist-Frontline

Under the direction of the NEOnet Executive Director, the Student Services Support Specialist is responsible for the delivery of student software support services to educational entities associated with the NEOnet consortium. This job has a FLSA status of Non-Exempt.

MAJOR RESPONSIBILITIES:

1. Maintain and enhance an understanding of current student software application and supporting student software modules.
2. Provide rapid detection and solution to the student software application inquiries and effective means of ‘trouble-shooting’ user questions, concerns and needs.
3. Assist, plan and deliver training for users on the current student applications.
4. Maintain and enhance the working knowledge of other software applications outside the respective software package of concentration.
5. Act as primary contact between school district personnel and NEOnet regarding related questions and issues.
6. Keep users notified of changes and/or updates to the current student software applications and supporting software modules.
7. Prepare, write and distribute documentation as necessary to provide effective professional development, training and support for users.
8. Assist in developing various software procedures as needed by NEOnet and school district personnel.
9. Escalates and manages incidents with state support agency.
10. Provide second tier software support and training to the software support liaison.
11. Establishes the necessary skills to manage the server hosting the student software applications.
12. Develop and fulfill user defined reports and data requests.
13. Perform other duties as assigned by the NEOnet Executive Director.

REQUIRED QUALIFICATIONS:

1. Ability to read and understand software documentation, to develop instructional materials as needed, to conduct training programs in the use of software applications.
2. Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially.
3. Ability to organize tasks into a logical and purposeful sequence.
4. Provide problem-solving initiative, cultivate resources available from other OECN sites, the Ohio Department of Education, and associated commercial vendors.
5. Familiarity with various computer systems and ability to use associated computer equipment.
6. Ability to communicate with other employees and train others in the use of computer equipment.

DESIRED QUALIFICATIONS:

1. Minimum of two year degree in Computer Science or equivalent.
2. Working knowledge of computer languages and/or operating systems.
3. Ability to use software tools to perform needed tasks.
4. Experience with the Data Analysis for Student Learning Software or equivalent.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Language skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff members and clients, regulatory agencies, or members of the business community. Ability to write reports. Ability to effectively present information to top management, public groups, and/or boards of directors.
2. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
3. Physical Demands: While performing the duties of this job, the employee is required to sit, stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms, talk, or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, taste and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee may occasionally  be expected to move and/or lift 100 pounds or move but may obtain assistance or use equipment and carts to facilitate these tasks. Specific vision abilities by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
4. Work Environment: While performing the duties of this job, the employee frequently works near moving, mechanical parts and is frequently exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.

The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Council.

Salary : $45,000 - $60,000