What are the responsibilities and job description for the Implementation Specialist position at Neostella?
At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. We show them how hyperautomation can free up time to focus on higher impact work and take their business to the next level. In order to continue our growth, we are seeking someone for an Implementation Specialist! The ideal candidate will be responsible for leading a portion of our clients’ Filevine implementations. In collaboration with the client and Neostella team members, you will design and build project templates that will drive the client’s operational processes. You will spend most of each day working directly with clients and other team members exhibiting your solution-finding, communication, and leadership skills. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as an Implementation Specialist? Check out the details below!
Key Responsibilities:
- Serve as the primary point of contact for Neostella with each assigned client.
- Build and maintain the client’s trust through demonstrated expertise, communication, and a solutions mindset.
- Lead each assigned client’s design portion of their implementation and product integrations.
- Facilitate client meetings including design, workflow, and review sessions.
- Coordinate, direct, and collaborate with supporting team members.
- Quickly understand unfamiliar systems to draw parallels to Filevine
- Superb English language oral and written communication skills
- You enjoy being on calls and solving problems in real time
- Ability to effectively direct meetings with multiple stakeholders
- Ability to navigate working in 10 simultaneous client implementations
- Collaboration & delegation
- Experience implementing or using Filevine in a firm is preferred
- Experience in an administrative role in a law firm or legal department is preferred
- Software implementation is preferred
- Certified Filevine Admin is preferred
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation & Holidays)
- Training & Development
- Work From Home
- Travel Bonus
- Maternity & Paternal Leave
