What are the responsibilities and job description for the Travel Consultant position at NeoTravel Group?
We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, book tickets and accommodation, secure rental transportation, etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
Requirements
- Proven working experience as a travel consultant
- Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel)
- Proficiency in English; knowledge of additional languages is an advantage
- Exemplary sales skills and a customer-oriented approach
- Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises
- Degree in Hospitality, Travel, Tourism, Business, or a relevant field
- Candidates with personal travel experience will be preferred
- Have Laptop/Smartphone & Internet Access
Salary : $36,468 - $46,616
