What are the responsibilities and job description for the Network Technician position at Neptune Retail Solutions?
Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.
NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.
Position Summary
The Network Technician will work closely with the network team to provide network support, maintenance, expansion and operation across our multiple locations and networks, AWS, data center and disaster recovery sites. Other responsibilities include diagnosing and troubleshooting network hardware and software issues, including helping to support our Service Desk Team. Responsibilities include resolving network issues, maintaining network hardware and software, providing 24/7 support for network issues and outages, and providing computer support for employees.
Position Responsibilities
- Troubleshoot and maintain all components of the Cisco Network implementations involving software, communications appliances, circuits, routers, and end station devices.
- Make use of software and hardware tools to observe and regulate performance and status of all network resources, real-time and proactive monitoring of all network and telecommunications systems.
- Identify and diagnose problems affecting network performance
- Maintain a secure and highly available LAN/WAN environment to support the mission critical networking requirements.
- Maintain 24x7x365 coverage and support for network and voice systems. Leverage our change control process and documentation processes.
- Utilize the deployed network management systems to gather data and produce reports for capacity utilization and performance/scalability planning purposes.
- Work closely with the Service Desk Team to diagnose and solve complex computer related problems (local and remote).
- Be a part of 24/7 On-call support for all systems with a focus on critical/crown jewel systems.
Position Qualifications
- 5 years of hands-on Network Infrastructure and computer-related support experience with the ability to work as part of a very small team.
- 5 years of experience in a Technical Support role, providing white glove support.
- Team player with demonstrated ability to work well in a fast-paced environment.
- Experience using SCCM and WSUS for OS patching and application packaging, updates, and maintenance.
- Experience w/ Active Directory, Group Policy and their use for managing user computer objects.
- Experience with Windows and MAC OS system features, settings, and installation.
- Expert level MAC skills.
- Working knowledge of JAMF, IBM Maas 360 and Microsoft Intune/Endpoint Manager is a plus.
- Strong verbal and written communication skills, with the ability to alter communication style in order to ensure understanding among other varying communication styles/modalities.
- Highly organized and detail oriented to ensure accurate and timely task completion.
- Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
- Exceptional project coordination skills with proactive problem-solving ability.
- Self-starter, with high initiative and comfort level in asking questions and learning from others.
Applicant Privacy Notice
Neptune Retail Solutions is an Equal Opportunity Employer.
