What are the responsibilities and job description for the Product Specialist-Software position at Neptune?
Position Summary
The Product Specialist-Software will serve as a key technical resource, providing expert-level support
for our innovative Software product line. This role will primarily engage with customers, sales teams,
and product managers to ensure seamless pre-sales support. Additionally, the specialist will play a vital
role in identifying new product opportunities, refining existing offerings, and enhancing customer
satisfaction. By driving product adoption and collaborating closely with both sales and technical teams,
this position contributes directly to the company's growth and success.
Essential Responsibilities
- Act as a subject matter expert, providing technical knowledge of our products and services to
customers. - Assist with crafting RFP responses related to the SaaS product offering.
- Lead technical discovery calls with customers to gather integration needs.
- Guide customer through integration options ensuring alignment with their business goals.
- Manage and maintain demo environment and conduct live demonstrations of the software to
showcase its features, benefits, and how it meets the prospect’s specific needs. - Work with the sales channel, customer success team and product management to assist with
resolving post sales escalation items. - Assist Product Management team with product feature releases, to include release notes,
training documentation and sales communication. - Craft content and lead webinars for client and sales channel training
- Assist the Marketing communication team with case studies, blog post content and collateral
updates
Requirements
Education: Bachelor of Science degree in Business, Marketing, Engineering, Computer
Science or Applied Science.
Experience: 2 years of related experience. Proficiency in SaaS, or Cloud Platform
integrations is a plus.
Skills:
Analytical mind and strong quantitative and problem-solving skills. Positive
attitude and high energy, creativity and strong learning ability. Excellent
interpersonal and communication skills (both verbal and written). Ability to
work with minimum supervision. Proven track record of effectively engaging
with customers a must.
- Proficient with Microsoft Office and other business software.
Location: Duluth, GA
10% Travel Required
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