What are the responsibilities and job description for the Tier III MSP Tech position at Nerd By Night?
We are a small but fast-growing MSP looking for a tier III tech. We have very specific requirements for this position as our goal is to augment our team which consists of four tier I and II techs and one tier III tech/owner. We are looking for someone who can resolve the toughest issues our clients face without having to escalate to our existing tier III tech who is trying to move into a more sales-oriented role. This position includes a combination of onsite and remote work, and it involves a combination of projects and escalated help desk support.
Requirements:
5 years of experience as a system administrator
3 years working with an MSP
Deep and fundamental understanding of:
- Networking (firewalls, switches, WAP deployments)
- Windows / Windows Server / AD / GPO
- Cybersecurity best practices
- Entra ID / Intune / Exchange Online / Microsoft 365
- VMware / Proxmox / Hyper-V
- Veeam Backup & Replication
Must be located in or near Santa Cruz County as 98% of our clients are located here
A reliable vehicle for transportation
The ability to work well in a team
Excellent communication and customer service skills
We conduct multiple rounds of interviews during our hiring process which does include several comprehensive skills tests related to our technical requirements for this position.
Compensation
$100k or more based on experience and skills demonstrated throughout the interview process
Job Types: Full-time, Permanent
Pay: From $100,000.00 per year
Schedule:
- Monday to Friday
Application Question(s):
- Are you located within ten miles of Santa Cruz County?
Experience:
- System administration: 5 years (Required)
- MSP: 3 years (Preferred)
Ability to Relocate:
- Aptos, CA 95003: Relocate before starting work (Required)
Work Location: Hybrid remote in Aptos, CA 95003
Salary : $100,000