What are the responsibilities and job description for the Technology Expert position at NerdsToGo of Alexandria, VA?
Company Overview
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!
Job Summary
The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.
Responsibilities
- Onsite computer solutions for Windows-based PCs and Apple computers
- Offer solutions such as hardware upgrades and remote monitoring to Business customers
- Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP)
- Network and system optimizations for Small to Medium-Sized Businesses
- Data recovery and loss prevention
- Virus protection and Spyware/Adware removal
- Computer security enhancement
- PC Hardware and software fault isolation and repair
- System repair and upgrades
- Software upgrade and installation
- One-on-one training
- Server deployment utilizing Cloud Infrastructure
- Domain Configuration with hybrid and on-premise Active Directory
- Desire to implement automation to improve business processes
Qualifications
- 3-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments
- Managed Services experience is a huge plus!
- Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
- Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network , MCSE, etc.)
- Proficiency with peer-to-peer and client/server network configurations and troubleshooting
- Professional, high-energy, customer-oriented work ethic
- Valid driver’s license and a clean driving record
- Must be willing to submit to mandatory background check
Benefits/Perks
- Great culture with a customer-first mentality
- Startup opportunity to help build a national brand
- Access to fully branded Nerd Van
- Opportunity to be a part of a growing brand! (Voted the ChamberALX's Rising Star of the Year at the 2021 Best in Business Awards and recognized as The Zebra's Reader Choice awardee for IT solutions for 2021)
- New challenges daily supporting small business owners who value a clean, reliable IT infrastructure
- Overtime available (all hours in excess of 40 hours per week)
Salary : $60,000 - $75,000
