NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.
What you’ll be doing in this role:
You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor.
In this role you’ll be a key technician for our MSP (Managed Service Provider) sector of our business. You’ll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You’ll also act as their remote helpdesk and occasional on-site technician helping resolve all IT questions and issues.
Critical responsibilities include:
· Navigate conflict and empathize when a customer is frustrated with their technology
· Maintain a positive professional attitude with all customers at all times
· Provide excellent white glove service with every interaction
· Respond with urgency to needs of our small business clients
· Follow up and follow through with key points and updates when we are resolving a more complex issue
· Act on behalf of the client’s business when troubleshooting third party software issues
· Assist with MSP marketing efforts and secure new clients
· Daily management of 10 small business client needs
· Office suite; Word, Excel, & PowerPoint & Outlook
· In depth knowledge of Windows OS (Win 7, 8, 10, 11)
· Mac and Apple experience
· Teaching with patience and to those with less knowledge on a complex subject
· Valid driver’s license and clean driving record
Why You’ll Love it Here:
· Opportunity to join an incredible company that values people and results
· You have a chance to make a significant contribution on our history-making journey
· We take fun to another level, are infectiously positive, and truly care about one another
· Training assistance to grow your technical and soft skills
· Competitive benefits including health insurance, vacation, paid holidays, commission opportunity
*Additional Information about COVID-19*
· We follow all safety standards set out by the CDC, WHO, and state regulations. We closely follow updates and adjustments as we move through the various reopening phases.
· In all of our efforts, the safety of our employees and customers will remain an utmost priority.
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
NOW HIRING!
We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
