What are the responsibilities and job description for the Customer Experience Specialist position at NerdsToGo?
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more Our Nerds happily provide onsite service at the customer's location or customers can drop by our service center.
Job Summary
The Customer Specialist plays an important role in introducing customers to the NerdsToGo brand and services. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.
Responsibilities
Qualifications
Benefits/Perks
We Offer
About Us
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional 'Nerds' can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
Career Opportunities
At NerdsToGo, our technicians don't just 'go to work.' Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
We're Growing
We're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets 'speak to' you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
Job Summary
The Customer Specialist plays an important role in introducing customers to the NerdsToGo brand and services. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.
Responsibilities
- Provide exceptional customer service to every customer
- Answer inbound calls generated from our marketing and advertising activities
- Conduct outbound marketing, guerilla marketing, community outreach activities
- Assist with basic bookkeeping activities
- Schedule service calls using our field service management software
Qualifications
- People-oriented, with the mindset that the customer is always right
- Office management experience a plus
- Some experience in sales and marketing desired
- Assist manager with inventory activities
Benefits/Perks
- Great culture
- Access to fully branded Nerd Van
- Opportunity to be a part of a growing brand
We Offer
- Professional development opportunities
- A supportive team environment
- A competitive hourly rate of $8.00 - $14.00 per hour
About Us
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional 'Nerds' can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
Career Opportunities
At NerdsToGo, our technicians don't just 'go to work.' Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
We're Growing
We're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets 'speak to' you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
Salary : $8 - $14
