What are the responsibilities and job description for the Customer Success Operations Associate (Temporary) position at Nerdy?
About the Role
Varsity Tutors for Schools (VT4S) is seeking a Customer Success (CS) Operations Associate to drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes.
As a CS Operations Associate, you will oversee CS tooling, automation, and analytics, ensuring the seamless integration of platforms, data accuracy, and efficiency across workflows. You will partner with CS leadership, cross-functional teams, and digital engagement specialists to streamline operations, enhance customer insights, and enable proactive customer management.
About the company
Nerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions.
Nerdy's shareholder letters explain the product and strategy and are the most effective way to learn about what the company is building.
Qualifications:
Data & Analytics Expertise – Experience with SQL, BI tools (Tableau, Looker, Power BI), or Google Sheets for reporting and customer insights.
Automation & Process Optimization – Familiarity with Zapier, Gainsight automation, or HubSpot workflows to streamline operations.
Customer Health & Segmentation – Strong understanding of health scoring models and customer segmentation strategies to improve engagement.
Tech Stack & System Integrations – Experience managing CS platforms, APIs, and system connectivity across Sales, CS, and Product teams.
Project Management & Change Implementation – Ability to drive cross-functional initiatives using Agile, Asana, or Jira in a fast-paced SaaS/EdTech environment.
Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes
Key Requirements:
3 years of experience in Customer Success Operations, Revenue Operations, or related roles in SaaS or EdTech.
Experience working with HubSpot, Gainsight, Zendesk, or similar customer success platforms.
Strong data analysis skills, with the ability to interpret trends and provide actionable insights.
Experience in workflow automation, process optimization, and CS tool administration.
Exceptional attention to detail, organization, and ability to manage multiple priorities.
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits
Competitive Salary (Hired as a contractor).
Remote Position.
Unique opportunity to help transform how the world learns!
Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
