What are the responsibilities and job description for the F-35 Help Desk Specialist - Secret clearance position at NES Associates, LLC?
Type of Requisition
Regular
Clearance Level Must Currently Possess
Secret
Clearance Level Must Be Able to Obtain
Secret
Public Trust/Other Required
None
Job Family
Help Desk
Skills
Job Qualifications
Help Desk Support, IT Service Desk, Ticket Management
Certifications
None
Experience
5 years of related experience
US Citizenship Required
Yes
Job Description
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
How Our Help Desk Specialist Will Make An Impact
Scheduled Weekly Hours
40
Travel Required
Less than 10%
Telecommuting Options
Onsite
Work Location
USA CA China Lake
Additional Work Locations
Total Rewards at GDIT
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Regular
Clearance Level Must Currently Possess
Secret
Clearance Level Must Be Able to Obtain
Secret
Public Trust/Other Required
None
Job Family
Help Desk
Skills
Job Qualifications
Help Desk Support, IT Service Desk, Ticket Management
Certifications
None
Experience
5 years of related experience
US Citizenship Required
Yes
Job Description
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
How Our Help Desk Specialist Will Make An Impact
- Provides first-tier software, hardware, and printing technical assistance to computer users.
- Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
- May provide assistance concerning the use of computer hardware, software, and printing.
- Responds to and diagnoses problems through discussions with users.
- Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
- Serves as focal point for customer concerns.
- Documents, tracks, and monitors the technical problems to ensure a timely resolution.
- Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
- Security Clearance Level: Active Secret clearance
- Required Experience:
- 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
- Experience with Remedy/Help Desk Management Systems.
- Progressive experience in the management of a technical support team.
- Experience developing and providing Service Level Agreements and Help Desk deliverables.
- Required Certifications: (411) Technical Support Specialist - Basic: Security CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
- Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
- Location: Onsite in China Lake, CA.
- US Citizenship required
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours
40
Travel Required
Less than 10%
Telecommuting Options
Onsite
Work Location
USA CA China Lake
Additional Work Locations
Total Rewards at GDIT
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Salary : $26 - $30
