What are the responsibilities and job description for the IT Helpdesk Technician position at NES Fircroft?
Our client is looking for a detail-oriented and enthusiastic individual to join their IT support team out of their facility in Delaware City, NJ! This individual will be responsible for managing helpdesk requests recieved via phone and email, as well as ensure that support is provided in a timely, efficient manner. Other duties include troubleshooting of computer systems, phone, printers, and software for the whole organization. This is a full-time, contract opportunity with a local refinery in Delware!!
Duties :
- Receive technical support calls and manage requests submitted via email
- Thoroughly document user requests and problem resolution activities in Footprints ticketing system
- Assist help desk team with deployment and configuration of computers, phones and printers
- Software installation and troubleshooting on desktops and laptops
- Create and modify documentation for internal procedures and user training
- Maintain asset tracking database
- Occasional on-call duties
Job Requirements :
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
