What are the responsibilities and job description for the Customer Service Representative position at Nesco Resource, LLC?
We are looking for a Customer Service Representative for our client located in the Henrietta area. If you are looking to get your foot in the door with a highly reputable company apply today!
Pay Rate : $18 / hr
Schedule : M-F 9am-5 : 30pm
Type : 3 Month Contract
Job Summary :
Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products, workers' compensation, ERISA bonds, BOP, and EPLI. Maintains a high level of knowledge concerning the products and services supported by the Company.
Job Responsibilities :
- Assists external users of technical products by answering questions and solving problems related to their use.
- Identifies, investigates, and researches user questions and problems.
- Refers unresolved issues to technical or professional personnel for follow-up as needed.
- Researches and resolves product and service issues relative to the Property & Casualty suite of products for internal and external clients.
- Diffuses client concerns and notifies management of critical situations to ensure the best solution is implemented for both the client and company.
- Responds to inbound calls and places outbound calls as required by the business unit relating to Property & Casualty suite of products and / or Workers' Compensation Payment Services.
- Maintains accurate records of all internal and external communication.
- Exhibits comprehensive knowledge of company portfolio, corresponding systems, and internal / external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes and procedures while making recommendations to management.
- Maintains and manages positive and professional relations with company clients, insurance carriers, and internal / external clients to ensure client satisfaction.
- Utilizes multiple software applications alongside carrier and bureau websites to respond to client inquiries. Internal applications include HRIS (Human Resource Information System) and Online Reporting System.
- Stays updated on all changes related to internal product offerings, regulatory changes, policy updates, and insurance industry developments to support client satisfaction.
- Participates in assigned projects or required training.
- Performs other duties as assigned.
Job Requirements
Apply Today!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $18
