What are the responsibilities and job description for the Case Management Business Technology Operational Support Specialist position at Nesco Resource?
Case Management Business Technology Operational Support Specialist
Shift : Monday - Friday, 9 : 00 AM - 5 : 30 PM
General Position Information
Reports To :
Director, Case Management Business Technology (CMBT)
Matrix Reports To : N / A
Direct Reports : None
Position Summary
The CMBT Support Specialist serves as a key contributor to the operational work products supporting the Case Management Business Technology team. This role includes gathering product requirements, facilitating workgroups, synthesizing stakeholder input, and producing work products such as data flow diagrams, business requirements, and operational documentation. The position enhances organizational efficiency and reinforces operational expectations.
Major Responsibilities
- Assist CMBT leaders with managing and executing complex, enterprise-level operational initiatives.
- Foster collaboration among diverse stakeholders, including technical leaders, subject matter experts, and external partners.
- Navigate and resolve tensions or miscommunications between stakeholders to ensure project progress.
- Identify and mitigate risks that could lead to project delays.
- Conduct data analysis using tools like Excel, Qlik Sense / QlikView, and Power BI to align data with strategic goals and improve efficiency.
- Develop product overviews, status reports, and high-level requirements to support business objectives.
- Assess technical and business challenges to determine effort for process design or improvement.
- Serve as the primary point of contact for assigned projects, briefing stakeholders and representing the projects in governance forums.
- Create project charters, communication plans, change management strategies, and measurement plans.
- Ensure accurate process mapping, data collection, and analysis, presenting findings to stakeholders and proposing improvement solutions.
- Support the development of PowerPoint presentations adhering to templates and guidelines.
- Perform other duties as assigned.
- Adhere to the Code of Conduct and the organization's Mission and Values .
Education & Experience
Licenses, Certifications, & Training
Preferred certifications not specified.
Knowledge, Skills, Abilities, and Behaviors
Physical Demands
Check the activity level required for essential functions :
Activity Rarely (Up to 3 hrs) Occasionally (3 hrs) Frequently (6 hrs) Routinely (8 hrs) Balancing Bending Climbing Typing X Sitting X
Other physical requirements, weights, and travel details can be filled in based on further specifics.
Travel Requirements
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
