IT Service Desk Specialist

Job Description

Digital and Technology at our client is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business.

The IT Service Desk is a high energy, customer-oriented team providing technical support to each of the client's core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.

What Will You Be Doing?

• Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
• Demonstrate qualities representative of our unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
• Support retail operations by providing coaching and guidance to store associates
• Troubleshoot problems to resolution or escalate when necessary
• Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
• Fulfill hardware and software requests by coordinating and completing configuration and installation
• Perform end-user training as it regards assistance with supported applications and services
  
  

What Do You Need To Bring?

• BA/BS Degree preferred/in progress towards a BA/BS Degree or related experience
• Excellent customer service skills
• Hard working, reliable, and dependable
• Ability to work within a team environment, sharing workload and responsibilities
• Quick to adapt and eager to learn
• Effective verbal, phone, written, and interpersonal communication skills
• Capable of maintaining corporate and job-related confidential information
• Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
• Familiarity with mobile device hardware and operating systems (iOS/Android)
  
  

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.