What are the responsibilities and job description for the Service - Field Service Technician position at Nesco Resource?
Nesco Resource is searching for a Field Service Technician to support a manufacturing company in Hialeah, FL. This is a contract position with potential to become permenant!
The Field Service Technician will support fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Core Duties and Responsibilities :
- Maintenance and service of fuel cells at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing emergency support service to customers as required.
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties documentation, including : incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
- Represent company in a professional manner at all times and in all interactions
Education and Experience Minimum :
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
