Patient Care Coordinator

Patient Care Coordinator

Job Description

General Summary of Duties:

The Patient Care Coordinator (PCC) will be under the supervision of the Clinic Director.  The PCC is responsible for performing administrative duties as described in this document.

Job Qualifications:

Education/Training:

• High School Graduate or GED

Experience: 

• 1 years of sales experience required

Skills:

• Ability to provide superior customer service through building patient relationships 
• Present, promote, and sell products/services using solid arguments to existing and prospective customers.
• Ability to exercise initiative and good judgment
• Skill in identifying and resolving problems
• Ability to establish and maintain effective working relationships
• The ability to multi-task while answering calls and managing patients
• Ability to read, write and communicate effectively (both orally and in writing)
  
• Proficiency in word processing, spreadsheets, operation of a computer and other office equipment

Physical Abilities:

• Sit for extended periods of time; push, pull, and reach; occasionally bend, stoop, and stretch
• Have the hand-eye coordination and manual dexterity needed to operate a keyboard, copier, telephone, calculator, and other office equipment
• Have a normal range of hearing and eyesight to function and communicate appropriately in the office
• Occasionally lift up to 50 pounds
• Occasionally drive to other locations

Note:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Duties and Responsibilities:

• Conducts pre-visit planning by reviewing and updating patient information, insurance benefits, appropriate diagnosis codes, recent test results, and correspondence
• Request patient information from outside sources as needed
• Check patients in/out, verify insurance coverage, and collect payment on accounts
• Maintain computerized appointment schedule
• Maintain and follow up on the POC list, Lost Patient log, Ticket Discrepancy report, and new referrals
• Perform clerical and administrative duties as needed to assist therapists, co-workers, and supervisors
• Confers with physical therapists regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit
• Respond to patient communications, transfer calls, and deliver complete messages to the appropriate individual
• Assist Billing Department, maintaining patient charts and records
• Delivers incoming mail and/or packages to the proper person upon receipt, processes outgoing mail, and distributes faxes
• Participates in educational activities, programs, and community events
• Attendance at company-scheduled meetings
• Maintains office supplies and notifies management of building/site problems
• Maintains strict confidentiality inside and outside of the office
• Treats staff, physicians, patients, and visitors with respect and superior customer service
• Keep desk and lobby neat and clean at all times and assist other office personnel in cleaning up the kitchen/conference room each day
• Participate in at least two after-hours activities per calendar year
• Maintain reliable attendance
• Performs other related work as required

Other Duties and Responsibilities

• Maintain a current and valid driver’s license
• Maintain a professional appearance and behavior
• Must be a citizen of the USA or eligible to work in the USA

Job Location and Hours:

• Must be flexible and able to work in any one of our 5 locations
• Full-time position, 40 hours per week
• Must be able to work Monday through Friday between the hours of 7 a.m. and 5 p.m.

Nesin Therapy Services, PC is proud to be listed as one of the 2024 Best Place for Working Parents® businesses that are leading the way in family-friendly policies!

Employment at Nesin Therapy Services, PC is contingent on successful completion of pre-employment screening and background check.

Company Website

www.nesintherapy.com

This document describes the Patient Care Coordinator position.  Nesin Therapy Services, P.C. reserves the right to modify job duties or job descriptions at any time.