What are the responsibilities and job description for the Client Engagement Manager (CEM) / Sr ServiceNow Architect position at Ness Digital Engineering?
Description
Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW) , Atlassian Jira , and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving abilities, and leadership in driving ITSM, ITAM, and integration practices.
1. ServiceNow Architect – Change & Release Management (ITSM and ITAM)
Location : USA
Role : Client Engagement Manager (CEM) / Sr ServiceNow Architect
Responsibilities
- Lead the end-to-end architecture and design for ServiceNow-based Change and Release Management, focusing on ITSM and ITAM modules.
- Collaborate with business and technical stakeholders to define requirements and translate them into scalable ServiceNow solutions.
- Develop a roadmap for automating Change and Release Management workflows in alignment with ITIL standards.
- Oversee the integration of ServiceNow with tools like Atlassian Jira, Jenkins, and GitHub to ensure a cohesive automation framework.
- Define data architecture, CMDB dependencies, and governance processes for ITAM and ITSM.
- Provide technical leadership to the team and ensure compliance with the industry with the best practices.
- Governance and Process Enablement for Release and Change Management by extending and customizing the existing processes available at OCC.
Key Skills
Certifications :
Experience :
Technical Skills :
Integration Expertise :
Process Optimization :
ServiceNow Module Expertise :
Soft Skills :
