What are the responsibilities and job description for the ServiceNow Architect position at Ness Digital Engineering?
Job Title : ServiceNow Architect
Job Description :
Ness Digital Engineering is seeking a skilled ServiceNow Architect with minimum 9 years of strong servifenow experience in implementing ServiceNow HAMPro and SAMPro modules, guiding them to fully optimized, out-of-the-box configurations that drive enhanced asset lifecycle management and compliance. The ideal candidate will set a strategic path to reach maturity level 5 in subsequent project phases, enabling optimal asset management practices across the organization.
Key Responsibilities :
- ServiceNow HAMPro & SAMPro Implementation : Lead end-to-end implementation and optimization of HAMPro and SAMPro modules to drive effective asset lifecycle management, license compliance, and cost optimization.
- Maturity Level Optimization : Develop and execute a roadmap to advance the asset management function to maturity level 5, enhancing operational efficiencies and best practices.
- Data Normalization and Best Practices : Create and enforce data normalization standards to address duplicate and inconsistent data issues in ServiceNow. Ensure adherence to best practices for data quality and integrity.
- ITSM and ITOM Expertise : Design and implement solutions within IT Service Management (ITSM) and IT Operations Management (ITOM), including Discovery, Orchestration, Service Mapping, and IT Business Management.
- Customer Service & IT Operations Management : Architect solutions that enhance customer service capabilities, streamline IT operations, and improve resource and demand management through Project Portfolio and IT Business Management modules.
- Asset Management Expertise : Ensure robust IT, software, and hardware asset management practices that align with industry standards and meet compliance requirements.
- Collaboration and Leadership : Act as a trusted advisor to stakeholders, collaborating closely with cross-functional teams to deliver ServiceNow solutions that meet both current and future business needs.
Qualifications :
Preferred Skills :
