Head of Service Provider/Vendor Network

NEST is the pioneer of the Integrated Facilities Management (IFM) industry. Since 1994, we've embarked on a journey with our clients to bring true cost savings with industry-leading technology and operational excellence-all while maintaining your brand image. Finding an IFM partner that understands your business is key to the success of any multi-site organization and NEST has the experience to prove it.

Role Overview

The Director will be responsible for maintaining the infrastructure of the NEST ISP Relations team and for the overall management of the Operational departments within the NEST and NEST of Florida office. The fundamental objectives of this position include ensuring that the ISP Relations department has fully vetted compliant service providers in all areas of the country, ensuring the gross profit margins are within NEST guidelines and are in line company profit model, and enhancing and developing the existing Independent Service Providers, (also referred to as "ISP" in this Job Description). This position is responsible for the overall development and implementation of viable processes and to create structure and support these initiatives, enabling NEST's Executive Management to measure the results. This position will understand general business practices, have solid financial literacy, excellent people, communications and computer skills.

All NEST and NEST of Florida associates is required to meet expectations for attendance and punctuality, deal honestly and fairly with co-workers, management, and the general public, promote a positive work environment, and to operate efficiently within their roles. Each associate is expected to work to meet or exceed all departmental goals and deadlines and to maintain professional internal and external relationships that meeting company core values, while delivering exceptional customer satisfaction overall.

Reporting directly to the Chief Financial Officer, the Director of ISP Relations will interact in a professional manner by proactively establishing and maintaining effective working team relationships with internal and external customers. This includes NEST Team Members, NEST of Florida Team Members, 20 Digits Technology team members, Independent Service Providers (ISPs), and Clients. The primary interaction points with customers will be phone calls, emails, text and instant messages.

We're seeking a Director of ISP Relationswho demonstrates strong communication skills, attention to detail, the ability to multi-task and prioritize their work, understand financial concepts and be able to work in a high-paced environment.

Role Specifics

More specifically, your key job tasks will be to :

• Creating a positive brand image and promotion of NEST International to the Independent Service Provider (ISP) community by effectively conveying the benefits and terms of working with NEST as an ISP
• Responsible for full direction of the operations of the Department and the ISP Relations areas of responsibility including all personnel in the company of NEST and NEST of Florida - Sr Managers, Managers, Supervisors, Specialists and Associates.
• Directs and guides all supervisory employees working within the newly awarded and reactive work orders and sees coverage through from inception to completion.
• Works closely with the Executive team to ensure our short and long-term goals are being achieved through high-level support. This position is often privy to confidential information and as such, requires diplomacy and discretion.
• Continually seeks to provide more efficient ways to handle workflow and effectively brings opportunities and potential resolutions to Executive Management team for discussion.
• Responsible for development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Holds all team members accountable for meeting personal and department-wide goals and deadlines using company metrics.
• Directs and oversees the ISP Management - Ensures all ISP's are compliant, cooperative, profitable, and willing to work with NEST.

Educates service providers on compliance documents required to work with NEST (contract, insurance).

Identifies ISP's requiring coaching, handles basic situations, and handles any escalate situations.

Supervisory Responsibilities

Directly supervises a two or more supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems and processing payroll.

Education and / or Experience

High school diploma or GED. Minimum of 7 years of NEST experience or equivalent supervisory management experience in a similar or related field.

Success Factors

NEST is a competency-focused organization, and the exemplary candidate for this role will encompass the following core competencies :

All employees must successfully complete a pre-employment skills assessment, a background check and drug screening prior to the start of their employment.

This is a Hybrid position to either Fort Myers / Naples, FL or Sewell, NJ however will consider those remote if it's the right fit.

Salary commensurate with job experience.

NEST is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.