Specialist IT User Support

Nestlé Information Technology is the digital arm of the world’s largest nutrition, health, and wellness company. With 150 years in business, 2,000 brands, and 270,000 diverse team members—you’re joining an organization that’s revolutionizing food and championing global humanitarian efforts with technology at its core.

Joining Nestlé IT means you’ll never stop learning and sharpening new skills. Tools, technologies, and innovation for the next generation of food is part of it. Working with team members from different cultures and corners of the world on truly meaningful initiatives is what makes our work inspiring. Think beyond technology. Feel like you belong. Join a Force for Good.

This position is not eligible for Visa Sponsorship.

Position Summary

As a Specialist IT User Support you will collaborate closely with executive leadership to identify and address their unique technology needs, ensuring that their digital environment operates seamlessly. You will have the chance to facilitate new application downloads, conduct daily checks on office technology, and manage device replacements, all while providing essential troubleshooting support. You will play a crucial role in supporting executive meetings by ensuring all necessary technology is operational.

• Collaborate with executive leadership to understand and address their technology needs
• Facilitate new application downloads by coordinating with the service desk or licensing team
• Conduct daily checks of the office setup to ensure all technology is functioning optimally
• Manage and oversee the replacement of devices, including monitors, mice, and headsets
• Assist with hardware and software troubleshooting, ensuring effective functionality
• Coach executives on using applications and Microsoft products
• Support executive meetings by ensuring all necessary applications and programs are operational
• Act as a liaison with other IT teams to coordinate support and resources
  
  

Requirements

• High School diploma required
• 2 years of end-user support experience
• 1 years of experience in Deployment, including End User Computing management, SCCM, Modern Management, and Microsoft technologies
• 2 years of troubleshooting support for devices, including end-user devices, workstations, and mobile phones
  
  

Other:

• Bachelors Degree in Business, Information Technology, or related field preferred
• 1 year of experience working with executive leadership preferred
• 1 year of experience with ServiceNow preferred
• 1 year of experience with Microsoft 365 tools and platforms preferred
  
  

Don’t meet all the qualifications listed under “other”? These are preferred, but not required. When you apply for a role with Nestlé Purina, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration.

The approximate pay range for this position is $66,000 - $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Making an Impact | Nestle Careers (nestlejobs.com).

REQUISITION ID:

346665

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

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