What are the responsibilities and job description for the Business Optimization Specialist position at Nestlé USA?
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At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
Position Summary:
We are seeking a dynamic Business Process/Optimization Specialist to join our team. This role is pivotal in overseeing claims and deduction management, serving as a key contact for the Center of Scale (CoS) for related activities conducted on behalf of the Market. You will be instrumental in building capabilities related to claims and deductions, creating and maintaining documentation, and providing training.
Primary Responsibilities:
Business Process Oversight: Provide oversight and support for claims and deduction management within the CoS, including market escalations, problem-solving, root cause analysis, and further escalations.
Cross-Functional Support: Assist with escalations from partners including Sales, Trade Finance Support, and COC credit and collections.
Reporting: Support regular and effective reporting of Key Performance Indicators (KPIs/PPIs/Health Checks) to minimize risk and proactively identify problem areas.
Systems and Tools: Provide support for systems, tools, and processes related to claims and deductions.
Customer Trends: Assist claims team members in identifying customer trends and work with appropriate groups to resolve and close gaps related top claims and deductions.
Training: Build, establish, and conduct training for the Shared Service organization related to market-specific processes and systems. Maintain localized training materials to ensure they accommodate business specifics and changes.
Operational Reviews: Participate in operational review meetings.
Strategic Projects: Support strategic projects as required, including business integration projects.
Requirements:
Education: Undergraduate degree in Business or Finance strongly preferred.
Experience: Minimum 2 years of work experience in Accounts Receivable (AR) Order to Cash (O2C).
Skills:
- Ability to use tools to identify areas of waste and develop plans to action opportunities. Knowledge of Lean and NCE methodologies preferred.
- Thorough understanding of Standard Operating Procedures and the O2C End-to-End process.
- Excellent written and verbal communication skills.
- Proven ability to analyze and interpret data.
- Well-organized, methodical thinker with excellent decision-making skills.
- Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook). Experience with an ERP system, SAP preferred. Proficiency in BW and Business Objects preferred.
- Strong and creative problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple priorities. Ability to work independently with minimal supervision.
Personal Qualities:
- Strong customer service mindset and passion for delighting customers internally and externally.
- Demonstrates a strong desire to develop trust and long-term relationships.
- Proactively seeks continuous process and service improvements.
- Strong result-orientation.
Requisition ID: 346338
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It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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