What are the responsibilities and job description for the Collections Associate position at Nestle Operational Services Worldwide SA?

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestl USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestl means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Job Summary

As a Collections Associate, you will play a crucial role in managing and resolving delinquent accounts receivable balances. Your responsibilities will include conducting research, providing supporting documentation, and advising management on potential risks. You will collaborate with various departments to achieve defined receivable goals and support working capital improvements.

Multiple roles available

Primary Responsibilities

Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items

Gather and send customer-required documentation to assist in collection

Analyze customers' accounts; monitors account details for non-payments, delayed payments, and other irregularities

Reconcile account balance and open items with the customer

Conduct collection activities based on Market Collection Strategy

Identify customer change in trend and related risks, and communicate to credit management and sales

Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt

Receive and action on incoming collection concerns from customers and internal stakeholders

Record result of communication with the customer and other internal collaborators

Gather and provide necessary documents to support third party collections and bankruptcies

Participate in continuous improvement activities using Nestl Continuous Excellence methodology

Assist with the preparation of required reports for management

Requirements and Minimum Education Level

Bachelor's degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.

Availability / flexibility to work different shifts based on customer geography / time zone

One or more years of commercial customer service or collection experience preferred Experience

SAP accounts receivable system experience preferred

Experience in the CPG industry preferred Required Skills

Excellent written and verbal communication skills

Excellent analytical aptitude with a proven ability to analyze / interpret data

Well-organized, methodical thinker with excellent decision-making skills

Strong and creative problem-solving skills

Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)

Capable working in a fast paced environment and handling multiple priorities

Can work independently with minimal supervision

Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders

Strong result-orientation

Requisition ID : 338884

LI-Hybrid

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home.

The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator : 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Foods you love. Brands you trust. And a career that empowers you to grow.

This position is not eligible for Visa Sponsorship.

Job Summary

Multiple roles available