What are the responsibilities and job description for the Specialist Consumer Engagement Svcs position at Nestle Operational Services Worldwide SA?
Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestl is the place for you. Nestl USA is one of seven operating companies that make up Nestl's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Develops and communicates relevant and accurate information to the Consumer Engagement Center (CEC), based on deep & intimate knowledge of the business (products and brands) AND the consumer, ultimately helping to support a best in class consumer experience
- Communicates relevant brand and business updates to CEC (new and existing products, programs, promotions and availability)
- Researches and develops responses to specific issues across traditional and digital contact channels
- Maintains responsibility for Knowledge Base tool for accuracy and completeness
- Conducts coaching and training of Engagement Center representatives and / or coordinate brand training efforts including holding focus group meetings as needed
- Reviews and analyzes consumer feedback and reporting for accuracy, identifying possible coaching opportunities
- Maintains automated consumer information applications (IVR) content - facilitates updates as needed
- Reviews and approves division / brand packaging, promotions and consumer facing material
Monitor Consumer Satisfaction (CSAT) and drive initiatives to correct / improve results
Uncover insights that answer business and brand questions
Develop and maintain collaborative relationships with Nestl internal departments and respective agencies
Provides back up to other CES Specialist(s) and / or Manager(s) as requested
Subject Matter Expert (SME) for Salesforce OMNI crm & Knowledge Base
Education and Requirements
Skills :
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home.
The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator : 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https : / / www.nestlejobs.com / privacy
Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestl is the place for you. Nestl USA is one of seven operating companies that make up Nestl's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Develops and communicates relevant and accurate information to the Consumer Engagement Center (CEC), based on deep & intimate knowledge of the business (products and brands) AND the consumer, ultimately helping to support a best in class consumer experience
Monitor Consumer Satisfaction (CSAT) and drive initiatives to correct / improve results
Uncover insights that answer business and brand questions
Develop and maintain collaborative relationships with Nestl internal departments and respective agencies
Provides back up to other CES Specialist(s) and / or Manager(s) as requested
Subject Matter Expert (SME) for Salesforce OMNI crm & Knowledge Base
Education and Requirements
Skills :
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home.
The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator : 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https : / / www.nestlejobs.com / privacy
